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[Freeswitch-users] Answered/abandoned calls mod_callcenter


 
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decipher.hk at gmail.com
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PostPosted: Thu Feb 04, 2016 11:34 am    Post subject: [Freeswitch-users] Answered/abandoned calls mod_callcenter Reply with quote

Hello everyone!,

I'm testing a mod_callcenter for make a FreeSWITCH version of a open source software
(https://github.com/roramirez/qpanel/tree/fs)

Now i using ESL to send command and get information from the module. I looking for a way to know the
data of answered/abandoned call from a queue and agents.

Somebody can give a tips or a light?

Regards,
--
Rodrigo Ramírez Norambuena
http://www.rodrigoramirez.com

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

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http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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italo at freeswitch.org
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PostPosted: Fri Feb 05, 2016 1:46 pm    Post subject: [Freeswitch-users] Answered/abandoned calls mod_callcenter Reply with quote

Hi Rodrigo,


We don't keep these counters in memory.

If you want to figure out right now how many calls were abandoned or answered you need to parse the cdrs from these calls or listen to the ESL events and keep a counter.


But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome Wink





On Wed, Feb 3, 2016 at 9:35 PM, Rodrigo Ramírez Norambuena <decipher.hk@gmail.com (decipher.hk@gmail.com)> wrote:
Quote:
Hello everyone!,

I'm testing a mod_callcenter for make a FreeSWITCH version of a open source software
(https://github.com/roramirez/qpanel/tree/fs)

Now i using ESL to send command and get information from the module. I looking for a way to know the
data of answered/abandoned call from a queue and agents.

Somebody can give a tips or a light?

Regards,
--
Rodrigo Ramírez Norambuena
http://www.rodrigoramirez.com

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Ítalo Rossiitalo@freeswitch.org (italo@freeswitch.org)
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decipher.hk at gmail.com
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PostPosted: Sun Feb 07, 2016 1:20 pm    Post subject: [Freeswitch-users] Answered/abandoned calls mod_callcenter Reply with quote

February 5 2016 3:45 PM, "Ítalo Rossi" <italo@freeswitch.org> wrote:
Quote:
Hi Rodrigo,

Hi Ítalo,

Quote:
We don't keep these counters in memory.

Ok.

Quote:
If you want to figure out right now how many calls were abandoned or answered you need to parse the
cdrs from these calls or listen to the ESL events and keep a counter.

I see for agents we have no_answer_count and calls_answered

Quote:
But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome Wink

I'll try.


What is the maximum line length columns?. In the [1] coding guidelines dont find

1: https://freeswitch.org/confluence/display/FREESWITCH/Coding+Guidelines
--
Rodrigo Ramírez Norambuena
http://www.rodrigoramirez.com

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
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decipher.hk at gmail.com
Guest





PostPosted: Tue Feb 16, 2016 11:41 am    Post subject: [Freeswitch-users] Answered/abandoned calls mod_callcenter Reply with quote

February 7 2016 3:18 PM, "Rodrigo Ramírez Norambuena" <decipher.hk@gmail.com> wrote:
Quote:
February 5 2016 3:45 PM, "Ítalo Rossi" <italo@freeswitch.org> wrote:

Quote:
Hi Rodrigo,

Hi Ítalo,

Quote:
We don't keep these counters in memory.

Ok.

Quote:
If you want to figure out right now how many calls were abandoned or answered you need to parse the
cdrs from these calls or listen to the ESL events and keep a counter.

I see for agents we have no_answer_count and calls_answered

Quote:
But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome Wink

I'll try.

What is the maximum line length columns?. In the [1] coding guidelines dont find

1: https://freeswitch.org/confluence/display/FREESWITCH/Coding+Guidelines


Hi everyone,

I added support for QPanel of FreeSWITCH :)

You can test the branch fs into
https://github.com/roramirez/qpanel/tree/fs

If you have any issue or improvement is welcome to hear.

Regards,


--
Rodrigo Ramírez Norambuena
http://www.rodrigoramirez.com

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
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