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[Freeswitch-users] Connecting FreeSwitch to Genesis


 
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shlomis at liveperson.com
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PostPosted: Sun Mar 13, 2016 11:31 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.












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idokan at gmail.com
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PostPosted: Mon Mar 14, 2016 12:38 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

Creating a trunk between the two  should work, regardless of verto.
Verto is a way to support web sockets to FS, it's just create a new type of channel, like with SIP or PRI for example.
Once one channel exits, it can be bridged to a second supported channel.
Ido On Mar 13, 2016 6:32 PM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:
Quote:
Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.












This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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shlomis at liveperson.com
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PostPosted: Mon Mar 14, 2016 3:30 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

Hi Ido,

Thanks for the reply, the part with mod_verto and webRTC already implemented, but what would be the steps to connect FS to Genesis?
I couldn't find (Probably didn't look in the right place) any documentation.


On Mon, Mar 14, 2016 at 7:36 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

Creating a trunk between the two  should work, regardless of verto.
Verto is a way to support web sockets to FS, it's just create a new type of channel, like with SIP or PRI for example.
Once one channel exits, it can be bridged to a second supported channel.
Ido On Mar 13, 2016 6:32 PM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:

Quote:
Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.














This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: +972-74-700-4511 [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
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idokan at gmail.com
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PostPosted: Mon Mar 14, 2016 4:24 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

A sip profile.
There are many ways to configure it, but usually the simplest way is to create a username, password on both ends and create the trunk on both systems.
Another way is to work on whitelist, a simple IP based trunk. But FS does not count calls that way.
I have never used Genesis, but FS is very easy to setup.
Take a look at default.XML and at confluence under gateway configuration.
Ido On Mar 14, 2016 10:31 AM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:
Quote:
Hi Ido,

Thanks for the reply, the part with mod_verto and webRTC already implemented, but what would be the steps to connect FS to Genesis?
I couldn't find (Probably didn't look in the right place) any documentation.


On Mon, Mar 14, 2016 at 7:36 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

Creating a trunk between the two  should work, regardless of verto.
Verto is a way to support web sockets to FS, it's just create a new type of channel, like with SIP or PRI for example.
Once one channel exits, it can be bridged to a second supported channel.
Ido On Mar 13, 2016 6:32 PM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:

Quote:
Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.














This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: [url=tel:%2B972-74-700-4511]+972-74-700-4511[/url] [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
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shlomis at liveperson.com
Guest





PostPosted: Mon Mar 14, 2016 7:46 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

Connecting my mod_verto demo to a real phone:


I'm at a stage that my mod_verto ios client is working with my browser client.
For a quick test, I've added my FreeSwitch IP to my company SBC, but I have no clue where to start and what to configure. Any direction would be appericiated

On Mon, Mar 14, 2016 at 11:22 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

A sip profile.
There are many ways to configure it, but usually the simplest way is to create a username, password on both ends and create the trunk on both systems.
Another way is to work on whitelist, a simple IP based trunk. But FS does not count calls that way.
I have never used Genesis, but FS is very easy to setup.
Take a look at default.XML and at confluence under gateway configuration.
Ido On Mar 14, 2016 10:31 AM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:
Quote:
Hi Ido,

Thanks for the reply, the part with mod_verto and webRTC already implemented, but what would be the steps to connect FS to Genesis?
I couldn't find (Probably didn't look in the right place) any documentation.


On Mon, Mar 14, 2016 at 7:36 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

Creating a trunk between the two  should work, regardless of verto.
Verto is a way to support web sockets to FS, it's just create a new type of channel, like with SIP or PRI for example.
Once one channel exits, it can be bridged to a second supported channel.
Ido On Mar 13, 2016 6:32 PM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:

Quote:
Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.














This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: [url=tel:%2B972-74-700-4511]+972-74-700-4511[/url] [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: +972-74-700-4511 [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.
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ssinyagin at gmail.com
Guest





PostPosted: Mon Mar 14, 2016 7:51 am    Post subject: [Freeswitch-users] Connecting FreeSwitch to Genesis Reply with quote

you need to configure a SIP gateway on the FreeSWITCH, pointing towards the SBC, and then edit the dialplan to send the calls to that gateway.


My tutorial outlines some basics, and for the rest there's the book and the wiki:
https://freeswitch.org/confluence/display/FREESWITCH/FreeSWITCH+PBX+Example


There are also many people on this list who would build your POC for you for some money.







On Mon, Mar 14, 2016 at 1:44 PM, Shlomi Schwartz <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:
Quote:
Connecting my mod_verto demo to a real phone:


I'm at a stage that my mod_verto ios client is working with my browser client.
For a quick test, I've added my FreeSwitch IP to my company SBC, but I have no clue where to start and what to configure. Any direction would be appericiated

On Mon, Mar 14, 2016 at 11:22 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

A sip profile.
There are many ways to configure it, but usually the simplest way is to create a username, password on both ends and create the trunk on both systems.
Another way is to work on whitelist, a simple IP based trunk. But FS does not count calls that way.
I have never used Genesis, but FS is very easy to setup.
Take a look at default.XML and at confluence under gateway configuration.
Ido On Mar 14, 2016 10:31 AM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:
Quote:
Hi Ido,

Thanks for the reply, the part with mod_verto and webRTC already implemented, but what would be the steps to connect FS to Genesis?
I couldn't find (Probably didn't look in the right place) any documentation.


On Mon, Mar 14, 2016 at 7:36 AM, ik <idokan@gmail.com (idokan@gmail.com)> wrote:
Quote:

Creating a trunk between the two  should work, regardless of verto.
Verto is a way to support web sockets to FS, it's just create a new type of channel, like with SIP or PRI for example.
Once one channel exits, it can be bridged to a second supported channel.
Ido On Mar 13, 2016 6:32 PM, "Shlomi Schwartz" <shlomis@liveperson.com (shlomis@liveperson.com)> wrote:

Quote:
Sorry if this is a stupid question:

I've connected to FreeSwicth using mod_verto, now I would like to route the call to a Genesys via SIP. 


Is it the right approach? is there any documentation for it?  


The purpose is to be able to integrate my webRTC solution to many contact center platforms.














This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: [url=tel:%2B972-74-700-4511]+972-74-700-4511[/url] [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Shlomi Schwartz R&D Technical Leader T: [url=tel:%2B972-74-700-4511]+972-74-700-4511[/url] [/url] [url=http://twitter.com/liveperson] [/url] We Create Meaningful Connections [url=http://info.liveperson.com/201602/liz-welch/liveperson-robert-locascio-on-death-of-the-800-call.html]




This message may contain confidential and/or privileged information. 
If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. 
If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.



_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org (consulting@freeswitch.org)
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org (FreeSWITCH-users@lists.freeswitch.org)
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
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