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[asterisk-biz] Recommendations to act against a provider failing to


 
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chayn123 at gmail.com
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PostPosted: Sat May 28, 2016 1:47 pm    Post subject: [asterisk-biz] Recommendations to act against a provider fai Reply with quote

From our own experience I would port the numbers away 1st before taking any
further action.

According to the FCC the losing carrier is not supposed to restrict you from
porting numbers away regardless of contractual or financial obligations, but
carriers seem to be very creative in disallowing port out requests for a
variety of reasons.

Either you will be successful or not in porting out your numbers. If not
you will have a paper trail to further your cause. There are numerous steps
toward success to take with port rejections.

Claude Hayn
Legacy SIP
240-575-6890

-----Original Message-----
From: asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of
asterisk-biz-request@lists.digium.com
Sent: Saturday, May 28, 2016 2:05 PM
To: asterisk-biz@lists.digium.com
Subject: asterisk-biz Digest, Vol 142, Issue 6

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When replying, please edit your Subject line so it is more specific than
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Today's Topics:

1. Re: Recommendations to act against a provider failing to
deliver (Alexander Lopez)
2. Re: Recommendations to act against a provider failing to
deliver (Carlos Ruiz D?az)
3. Re: Recommendations to act against a provider failing to
deliver (Alex Balashov)


----------------------------------------------------------------------

Message: 1
Date: Sat, 28 May 2016 17:50:32 +0000
From: Alexander Lopez <alex.lopez@opsys.com>
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz@lists.digium.com>
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID:

<CY1PR0401MB15515195DE824C5F237A356881430@CY1PR0401MB1551.namprd04.prod.outl
ook.com>

Content-Type: text/plain; charset="utf-8"

Your best and least costly way to deal with this is to send them a final
notice regarding the charges on the disconnected numbers, stating when you
requested that they be cancelled, ensure that you ae not in violation of any
contracts terms or aggreements, call your credit card company and have the
new (and incorrect) charges reversed,


?You can either follow your fears or be led by your passions, its up to
you??..?

Alexander Lopez
OpSys Consulting Group
PO Box 49-1333
Key Biscayne, FL 33149
Tel: 305 503 3000 x 122

Help-desk: (305)503-3000 Option 0 or
Email: HelpDesk@OpSys.com<mailto:HelpDesk@OpSys.com>


From: asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Carlos Ruiz D?az
Sent: Saturday, May 28, 2016 12:53 PM
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz@lists.digium.com>
Subject: [asterisk-biz] Recommendations to act against a provider failing to
deliver

Guys,

We are working with a provider that started out great, but after a few
months they stopped replying emails, releasing numbers we won't use anymore,
and not answering calls on their call center.

Recently, we have been charged for a lot of numbers we don't use anymore and
that we explicitly asked several times to be released (3 months ago).

We already moved away from them, but the numbers we still have with them
need to be ported out, and I'm afraid they won't answer those requests
either.

Question is, what do you recommend in these cases? Should I file a complaint
in some consumer protection entity considering they are from the US?

I won't mention the provider's name. I'm gonna give them some days to
respond, and if none works, I'll let you all know who they are.

Thanks,
--
Carlos
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------------------------------

Message: 2
Date: Sat, 28 May 2016 13:02:54 -0500
From: Carlos Ruiz D?az <carlos.ruizdiaz@gmail.com>
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz@lists.digium.com>
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID:
<CA+3gBc=O+BfXQxRxrHL23yvS06aEKiry_YPD7w0+t-ihXi6xtQ@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

I'm afraid if I reverse the charges they are going to "automatically"
shutdown all other valid numbers that I'm not able to port out yet.

Thank you for your comments, Alex.
Carlos

On Sat, May 28, 2016 at 12:50 PM, Alexander Lopez <alex.lopez@opsys.com>
wrote:

Quote:
Your best and least costly way to deal with this is to send them a
final notice regarding the charges on the disconnected numbers,
stating when you requested that they be cancelled, ensure that you ae
not in violation of any contracts terms or aggreements, call your
credit card company and have the new (and incorrect) charges reversed,





?You can either follow your fears or be led by your passions, its up
to you??..?



Alexander Lopez

OpSys Consulting Group

PO Box 49-1333

Key Biscayne, FL 33149

Tel: 305 503 3000 x 122



Help-desk: (305)503-3000 Option 0 or

Email: HelpDesk@OpSys.com





*From:* asterisk-biz-bounces@lists.digium.com [mailto:
asterisk-biz-bounces@lists.digium.com] *On Behalf Of *Carlos Ruiz D?az
*Sent:* Saturday, May 28, 2016 12:53 PM
*To:* Commercial and Business-Oriented Asterisk Discussion <
asterisk-biz@lists.digium.com>
*Subject:* [asterisk-biz] Recommendations to act against a provider
failing to deliver



Guys,



We are working with a provider that started out great, but after a few
months they stopped replying emails, releasing numbers we won't use
anymore, and not answering calls on their call center.



Recently, we have been charged for a lot of numbers we don't use
anymore and that we explicitly asked several times to be released (3
months ago).
Quote:



We already moved away from them, but the numbers we still have with
them need to be ported out, and I'm afraid they won't answer those
requests either.



Question is, what do you recommend in these cases? Should I file a
complaint in some consumer protection entity considering they are from
the US?



I won't mention the provider's name. I'm gonna give them some days to
respond, and if none works, I'll let you all know who they are.



Thanks,

--

Carlos

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--
Carlos
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------------------------------

Message: 3
Date: Sat, 28 May 2016 14:04:54 -0400
From: Alex Balashov <abalashov@evaristesys.com>
To: asterisk-biz@lists.digium.com
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID: <5749DDC6.9060002@evaristesys.com>
Content-Type: text/plain; charset=windows-1252; format=flowed

On 05/28/2016 02:02 PM, Carlos Ruiz D?az wrote:

Quote:
I'm afraid if I reverse the charges they are going to "automatically"
shutdown all other valid numbers that I'm not able to port out yet.

Given that they don't react to any other stimuli, what gives you reason to
think they'll do anything automatically?

Not to say you're wrong...

--
Alex Balashov | Principal | Evariste Systems LLC
1447 Peachtree Street NE, Suite 700
Atlanta, GA 30309
United States

Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct)
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/



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End of asterisk-biz Digest, Vol 142, Issue 6
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