VoIP Mailing List Archives

[freeswitch-users at li...]

------ Start of attached email. Subject: Call center scalability ------
Hi,

I'm new in freeswitch and I'm in charge to study the developmnet of a call center using freeswitch. I have read some books and documents about freeswitch scalability, and I have also read the document : "Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf", here in the link:
https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf
FreeSWITCH High Availability and Scaling - openSIPS<https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf>
12/36 OpenSIPS Summit 2016 - Amsterdam gmaruzz@OpenTelecom.IT Many FreeSWITCHes as ONE ALL FreeSWITCH Boxes are ACTIVE (and most other boxes are too) – HA Database: Keeps its own State – Distributed FileSystem: Has its own Configuration Writes and Reads Voice Mails – HA Load Balancers and Proxies: Manages NAT Handling (RTP Media and SIP Signaling)
opensips.org


In page 32 it is wrote that call center is a special case and the answer is partitioning. Can you tell me a little more about this solution?
Regards,
Eric


------ End of attached email ------
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

[bogdan at opensips.org]

Hi Eric,

I think Giovanni recommends here to use a front OpenSIPS to split the incoming traffic across multiple FreeSWITCH boxes, where each FS box may host an individual queue - this means partitioning the overall Call Center, by running different queues on different FS boxes, not on a single one, to allow some better scalability.

Another option may be to us OpenSIPS as front-end running the call queuing part (see the call center module in OpenSIPS) for all the FS boxes.

Best regards,