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[asterisk-users] Agents and AddQueueMember


 
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rajkumars at gmail.com
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PostPosted: Fri Jan 04, 2008 2:35 am    Post subject: [asterisk-users] Agents and AddQueueMember Reply with quote

Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to

1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
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rajkumars at gmail.com
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PostPosted: Fri Jan 04, 2008 2:51 am    Post subject: [asterisk-users] Agents and AddQueueMember Reply with quote

Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to

1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.

The queue logs come like

1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35

Previously it used to come like

1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30

Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?

raj

PS: Apologies for my previous mail, that was sent when I clicked the
wrong button.
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snar at paranoia.ru
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PostPosted: Fri Jan 04, 2008 4:54 am    Post subject: [asterisk-users] Agents and AddQueueMember Reply with quote

On Fri, Jan 04, 2008 at 01:21:13PM +0530, Rajkumar S wrote:
Quote:
Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt.
From what I understand the basic idea in the example is to

1. Authenticate a caller with VMAuthenticate

Instead of VMAuthenticate you can use

Authenticate(${AGENT(${AGENT_NUMBER}:password)},"agent-pass")

this will authenticate your agent against agents.conf entry just
like in case of AgentCallbackLogin.

Quote:
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.

The queue logs come like

1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35

Previously it used to come like

1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30

Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?

You can either apply patch from http://bugs.digium.com/view.php?id=10755
or wait with AgentCallbackLogin until 1.6 comes out (this patch is
always in trunk).
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bweschke at gmail.com
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PostPosted: Fri Jan 04, 2008 5:51 am    Post subject: [asterisk-users] Agents and AddQueueMember Reply with quote

Rajkumar S wrote:
Quote:
Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to

1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.

The queue logs come like

1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35

Previously it used to come like

1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30

Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?



AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):

You can use the membername option now to provide a "member name" which
will be used in place of what the Interface name is. This option was
added for specifically the issue you're pointing out.

--
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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rajkumars at gmail.com
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PostPosted: Fri Jan 04, 2008 9:45 am    Post subject: [asterisk-users] Agents and AddQueueMember Reply with quote

On Jan 4, 2008 4:21 PM, BJ Weschke <bweschke at gmail.com> wrote:
Quote:
AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):

Thanks BJ Weschke and Alexandre Snarskii. Your mails together gives
complete solution to my problem!

raj
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