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espen at halden.by
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PostPosted: Mon Feb 06, 2012 3:24 am    Post subject: [Callweaver-users] queue Reply with quote

I wonder if the following scenario is possible in callweaver.

We want a queue-system, where the call first go to person1, if person1
donít answer the phone within 15 seconds, the phone should ring person
1+2 simultaneously, then after 15 seconds Person1-4 should get the call.
If person 1 is busy, the queue should go to person2 etc.

1. Person1
2. Person1+2
3. Person 1+2+3
4. Person 1+2+3+4

We have solved this issue by using this context combined with call waiting:

exten => 3,1,Playback(queue-welcome)
exten => 3,n,Dial(SIP/person1,15)
exten => 3,n,Dial(SIP/person1&SIP/person2,15)
exten => 3,n,Dial(SIP/person1&SIP/person2&SIP/person3,,15)
exten => 3,n,Dial(SIP/person1&SIP/person2&SIP/person3&SIP/person4)

This is not ideal, since person 1 would potentially get 4 unanswered
calls, and if person1 is busy, we have to wait 15 seconds before person2
are able to answer the call.
I canít see any ring strategy in querues.conf that would do the same
thing that we want.

Do anyone have a possible solution that is better than our attempt?

Regards, Espen

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mochouinard at m0c.com
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PostPosted: Mon Feb 06, 2012 10:41 pm    Post subject: [Callweaver-users] queue Reply with quote

Hi,

You should look at the freeswitch project, mod_callcenter. I think I've
made it in a way that allow you to do this using tiers

Moc

On 12-02-06 02:57 AM, Espen Berg wrote:
Quote:
I wonder if the following scenario is possible in callweaver.

We want a queue-system, where the call first go to person1, if person1
donít answer the phone within 15 seconds, the phone should ring person
1+2 simultaneously, then after 15 seconds Person1-4 should get the call.
If person 1 is busy, the queue should go to person2 etc.

1. Person1
2. Person1+2
3. Person 1+2+3
4. Person 1+2+3+4

We have solved this issue by using this context combined with call waiting:

exten => 3,1,Playback(queue-welcome)
exten => 3,n,Dial(SIP/person1,15)
exten => 3,n,Dial(SIP/person1&SIP/person2,15)
exten => 3,n,Dial(SIP/person1&SIP/person2&SIP/person3,,15)
exten => 3,n,Dial(SIP/person1&SIP/person2&SIP/person3&SIP/person4)

This is not ideal, since person 1 would potentially get 4 unanswered
calls, and if person1 is busy, we have to wait 15 seconds before person2
are able to answer the call.
I canít see any ring strategy in querues.conf that would do the same
thing that we want.

Do anyone have a possible solution that is better than our attempt?

Regards, Espen


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