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[Freeswitch-users] Mod Fax: Error, problems and questions...


 
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odermann at googlemail...
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PostPosted: Thu Dec 04, 2008 2:50 pm    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

hi,

after we managed to setup fs with mod_fax and our socket outbound
script, we have some questioons about an error and problems, when
sending a fax:

1.) there is one error, we get always - no matter, if the fax was sent
successfully or not.
in the pastebin under http://pastebin.freeswitch.org/6338 you can see
the error in the last line.
this is the full log of a fax in fs console loglevel debug.


2.) fax works quite good. we couls send long faxes over a normal fax
machine without any problem.
but for fast testing we are using a softfax (fritz fax). here we have
some more problems.
mostly a fax with one page will pass through, but more pages will mostly fail.
because we are new to the fax thing, we do not really know, what the
messages tell us about failed faxes.
here are the top 3 messages (unordered and always one at a time -
nerver at once):

variable_fax_result_text => Received a DCN while waiting for a DIS

fax_result_text => The HDLC carrier did not stop in a timely manner

fax_result_text => Unexpected message received


could someone please tell us, where the problem might be?


thanks
dennis

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msc at freeswitch.org
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PostPosted: Thu Dec 04, 2008 3:12 pm    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

Dennis,

Thanks for your input on the fax stuff! We will check this out and report back.

Question: if one of the devs would like to SSH into your system to do
further testing, is that okay?

Thanks,
MC

On Thu, Dec 4, 2008 at 11:45 AM, Dennis <odermann@googlemail.com> wrote:
Quote:
hi,

after we managed to setup fs with mod_fax and our socket outbound
script, we have some questioons about an error and problems, when
sending a fax:

1.) there is one error, we get always - no matter, if the fax was sent
successfully or not.
in the pastebin under http://pastebin.freeswitch.org/6338 you can see
the error in the last line.
this is the full log of a fax in fs console loglevel debug.


2.) fax works quite good. we couls send long faxes over a normal fax
machine without any problem.
but for fast testing we are using a softfax (fritz fax). here we have
some more problems.
mostly a fax with one page will pass through, but more pages will mostly fail.
because we are new to the fax thing, we do not really know, what the
messages tell us about failed faxes.
here are the top 3 messages (unordered and always one at a time -
nerver at once):

variable_fax_result_text => Received a DCN while waiting for a DIS

fax_result_text => The HDLC carrier did not stop in a timely manner

fax_result_text => Unexpected message received


could someone please tell us, where the problem might be?


thanks
dennis

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brian at freeswitch.org
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PostPosted: Thu Dec 04, 2008 3:21 pm    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

Also need to know is this via SIP or TDM?

/b

On Dec 4, 2008, at 2:09 PM, Michael Collins wrote:

Quote:
Dennis,

Thanks for your input on the fax stuff! We will check this out and
report back.

Question: if one of the devs would like to SSH into your system to do
further testing, is that okay?

Thanks,
MC


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odermann at googlemail...
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PostPosted: Thu Dec 04, 2008 3:41 pm    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

my server (including me) is your slave. anthony already feels home on
my server, so you are greatly invited Wink

it is quite late in germany, so i feel, that we should meet in irc
tomorrow, if this is ok for you.


@brian
we get everthing over sip. so we receive the faxes over sip. the
faxes, which we send for testing (not over fs or the same machine) are
sent over isdn.


2008/12/4 Michael Collins <msc@freeswitch.org>:
Quote:
Dennis,

Thanks for your input on the fax stuff! We will check this out and report back.

Question: if one of the devs would like to SSH into your system to do
further testing, is that okay?

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steveu at coppice.org
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PostPosted: Thu Dec 04, 2008 7:26 pm    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

Dennis wrote:
Quote:
hi,

after we managed to setup fs with mod_fax and our socket outbound
script, we have some questioons about an error and problems, when
sending a fax:

1.) there is one error, we get always - no matter, if the fax was sent
successfully or not.
in the pastebin under http://pastebin.freeswitch.org/6338 you can see
the error in the last line.
this is the full log of a fax in fs console loglevel debug.

That looks like something annoying but harmless. It looks like the comms
path is disabled slightly before the flow of packets is turned off.
That's probably just a silly slip in the code.
Quote:

2.) fax works quite good. we couls send long faxes over a normal fax
machine without any problem.
but for fast testing we are using a softfax (fritz fax). here we have
some more problems.
mostly a fax with one page will pass through, but more pages will mostly fail.
because we are new to the fax thing, we do not really know, what the
messages tell us about failed faxes.
here are the top 3 messages (unordered and always one at a time -
nerver at once):

variable_fax_result_text => Received a DCN while waiting for a DIS

fax_result_text => The HDLC carrier did not stop in a timely manner

fax_result_text => Unexpected message received


could someone please tell us, where the problem might be?

Does Fritz FAX means the ISDN card stuff? If so, that should be
something well proven. However, the errors you are getting sound like
the FAX at the far end is buggy. I think a log of the audio from one or
two of these calls is needed for analysis.

Regards,
Steve


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odermann at googlemail...
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PostPosted: Fri Dec 05, 2008 6:01 am    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

2008/12/5 Steve Underwood <steveu@coppice.org>:
Quote:
Quote:
1.) there is one error, we get always - no matter, if the fax was sent
successfully or not.
in the pastebin under http://pastebin.freeswitch.org/6338 you can see
the error in the last line.
this is the full log of a fax in fs console loglevel debug.

That looks like something annoying but harmless. It looks like the comms
path is disabled slightly before the flow of packets is turned off.
That's probably just a silly slip in the code.

yup, because the error always appear, i successful or not, this error
can't be a big problem. i just do not like red lines in the log Wink


Quote:
Does Fritz FAX means the ISDN card stuff? If so, that should be
something well proven. However, the errors you are getting sound like
the FAX at the far end is buggy. I think a log of the audio from one or
two of these calls is needed for analysis.

yes, fritz fax is the isdn stuff. normally it works very well.
how can i get a log of the audio? when a fax is coming in, there
happens quite little in the console at loglevel debug. i pasted all
into the pastebin.
if there are more possibilities to get mor information, please let me know.

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mike at jerris.com
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PostPosted: Fri Dec 05, 2008 9:54 am    Post subject: [Freeswitch-users] Mod Fax: Error, problems and questions... Reply with quote

On Dec 5, 2008, at 5:54 AM, Dennis wrote:

Quote:
2008/12/5 Steve Underwood <steveu@coppice.org>:
Quote:
Quote:
1.) there is one error, we get always - no matter, if the fax was
sent
successfully or not.
in the pastebin under http://pastebin.freeswitch.org/6338 you can
see
the error in the last line.
this is the full log of a fax in fs console loglevel debug.

That looks like something annoying but harmless. It looks like the
comms
path is disabled slightly before the flow of packets is turned off.
That's probably just a silly slip in the code.

yup, because the error always appear, i successful or not, this error
can't be a big problem. i just do not like red lines in the log Wink


Quote:
Does Fritz FAX means the ISDN card stuff? If so, that should be
something well proven. However, the errors you are getting sound like
the FAX at the far end is buggy. I think a log of the audio from
one or
two of these calls is needed for analysis.

yes, fritz fax is the isdn stuff. normally it works very well.
how can i get a log of the audio? when a fax is coming in, there
happens quite little in the console at loglevel debug. i pasted all
into the pastebin.
if there are more possibilities to get mor information, please let
me know.

You should be able to record session with stereo to get the audio
here, the other easy way would be to use pcapsipdump tool (look for it
on the wiki) to get a pcap of the whole call.

Mike


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