VoIP Mailing List Archives

[marc at avvatel.com]

Is there a way to have an IVR menu take an action besides disconnecting
if the digit timeout is reached or if there is an invalid option?

An IVR that looks like this would be ideal, with two additional actions
menu-timeout and menu-invalid. This would give the IVR a great deal
more flexibility.

<menu name="demo_ivr"
greet-long="phrase:demo_ivr_main_menu"
greet-short="phrase:demo_ivr_main_menu_short"
invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
exit-sound="voicemail/vm-goodbye.wav"
timeout ="10000"
inter-digit-timeout="2000"
max-failures="3"
digit-len="4">
<entry action="menu-exec-app" digits="1" param="bridge
sofia/$${domain}/888@conference.freeswitch.org"/>
<entry action="menu-exec-app" digits="2" param="transfer 9996 XML
default"/> <!-- FS echo -->
<entry action="menu-exec-app" digits="3" param="transfer 9999 XML
default"/> <!-- MOH -->
<entry action="menu-sub" digits="4" param="demo_ivr_submenu"/>
<!-- demo sub menu -->
<entry action="menu-exec-app" digits="5" param="transfer 1234*256
enum"/> <!-- Screaming monkeys -->
<entry action="menu-exec-app" digits="/^(10[01][0-9])$/"
param="transfer $1 XML default"/>
<entry action="menu-top" digits="9"/> <!-- Repeat this
menu -->
<entry action="menu-timeout" param="menu-exec-app;param=transfer
100 XML default"/> <!-- Send to an extension -->
<entry action="menu-invalid" param="menu-top"/> <!-- Send to an
extension -->
</menu>
<!-- Demo IVR, Sub Menu -->
<menu name="demo_ivr_submenu"
greet-long="phrase:demo_ivr_sub_menu"
greet-short="phrase:demo_ivr_sub_menu_short"
invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
exit-sound="voicemail/vm-goodbye.wav"
timeout="15000"
max-failures="3">
<entry action="menu-top" digits="*"/>
</menu>

--
Marc Lewis
Avvatel Corporation


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[brian at freeswitch.org]

You would put something in the dialplan after the application="ivr"
and transfer it elsewhere or execute another ivr. Thats what I would
do.

On Sep 5, 2008, at 7:01 PM, Marc Lewis wrote: